Digital Customer Experience

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The Business Value of Design on Your Organization’s Bottom Line

Design is a critical driver of innovation, customer satisfaction, and competitive advantage. Sara Kahlau, a leader in digital customer experience, explores design’s far-reaching business value.

12 minute readContinue Reading
Sara Kahlau

Sara Kahlau

Sara Kahlau is a leader in digital customer experience with a background in strategy consulting at Booz & Company (now Strategy&) and Toptal. She has worked with PwC and L’Oréal Groupe and held execution-focused CXO roles across several industries. She has a bachelor’s degree in business from the University of Technology Sydney, where she double-majored in marketing communications and management.

Does DTC Have a Future in the CPG Industry?

From accelerating innovation to enhancing consumer connections, DTC could reshape CPG. A leader in digital customer experience Sara Kahlau and DTC Sales Lead Brennan Shanks explore strategies for revolutionizing consumer engagement and driving brand growth.

13 minute readContinue Reading
Sara Kahlau

Sara Kahlau

Sara Kahlau is a leader in digital customer experience with a background in strategy consulting at Booz & Company (now Strategy&) and Toptal. She has worked with PwC and L’Oréal Groupe and held execution-focused CXO roles across several industries. She has a bachelor’s degree in business from the University of Technology Sydney, where she double-majored in marketing communications and management.

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